0800 634 4484    Mon-Fri 0900-1730
Outback specialists since 2012

AWARD WINNING SERVICE    NEXT DAY DELIVERY

We’re delivering, but with some delays affecting items delivered by pallet.

Dear Customer,

 

Although we are processing orders as usual, the majority of orders (80-90%) are arriving the 1-2 working days, however some pallet deliveries have experienced some delays with deliveries typically taking between 2 and 3 working days, up to a maximum of 5 working days.

 

Deliveries of Larger Items (large BBQs delivered on pallets): Around 80% of deliveries are taking place as expected on a 1-2 working day basis, but around 20% are experiencing 2 to 3 day delays in the pallet delivery network, some up to 5 working days in the delivery network. This is due to capacity issues being caused by a shortage of HGV drivers as a result of Brexit restrictions on foreign workers and unusually high levels of demand for pallet deliveries as shopping for larger items moves online. 

 

Deliveries of smaller items via Royal Mail and DPD: Small BBQ's, covers and accessories are normally shipped by DPD and Royal Mail, these deliveries are unaffected and delivered in the normal timescales.

 

You can still place your order in confidence, but at this time we kindly ask for your patience and understanding if your BBQ takes slightly longer than usual to be delivered.

 

In the unlikely event your order does not arrive within 7 working days of the order date please make contact with us and we will be able to assist. This enables us to focus on keeping up with dispatch in the warehouse to give everyone the quickest delivery possible.

 

We sincerely apologise for any inconvenience this causes and thank you for your patience.

Best regards,

 

Hunter Abbott
Managing Director

Now Group UK Ltd
Company Number 03697761. Registered in England - VAT Reg. Number 697 7980 43